Q. Will I receive a billing statement about my semester charges?
A. A billing notification will be sent once a month on all accounts with an outstanding balance.
If a student does not receive a billing notification, the student is still responsible for all the fees on the student's account.
Students now have the option to see the bill online. (See instructions in last question)
If you wish to send a check or money order by mail, you may send a Remittance form along with the payment. Also, please include your student id number on the face of the payment.
Billing notifications are sent to the student's address on file with the Office of the Registrar. It is the student's responsibility to provide the Registrar's Office with an accurate address and telephone number. This may be done at the Registrar's Records Office, Student Services Building, Room 239. You may visit their web site at www.registrar.eku.edu/AddressChange/ for the paperwork required to change this address.
Q. If my parent(s)/guardian(s) wants to discuss my account with someone in your office, can you talk to them?
A. Citing the Family Educational Rights and Privacy Act of 1974, Financial Affairs staff cannot disclose any information about the student’s account to anyone other than the student, other than giving total amounts due. If the student wishes to waive this right, an Authorization for Release of Financial Information can be completed and submitted to the financial aid office. All students should be aware that even if this form has been completed, there might still be issues we are not able to discuss via telephone since we cannot be secure in the identity of the caller.
Q. Can I pay by credit card online?
A. Yes
- Go to online web page at www.online.eku.edu.
- Login to Secure Area using the student's ID and PIN
- Click on Student Services & Financial Aid
- Click on Student Financial Services
- Click on Make a Payment
- Select term you are making a payment for in the drop down box. If you are paying for charges for a past term, it is important that you select that term.
- Enter Credit Card information and hit the Submit Payment button.
At this time, we accept VISA and MASTERCARD online.
Q. If I decide not to return to the University can I assume that the University will cancel my classes and remove related charges from my account?
A. To assure that your registration has been cancelled and that you are officially withdrawn from the University, you must drop all of your classes via your EKU Direct Account. If you withdraw after classes have begun, you could be charged for a portion of the tuition for that semester. Please see the refund schedule if you are unsure of the deadlines.
Q. If I change my class schedule and decrease my hours, will I receive a refund?
A. A student could receive a refund of tuition and/or certain course fee(s) if the student (1) drops below full-time, (2) is part-time and drops a class, or (3) is full-time and drops a class with a refundable course fee. Please see the link in the last question for the full refund schedule.
Q. What happens if I fail to make payment arrangements?
A.For students who have chosen not to make payment in full or are not current in their payment to their Installment Payment Plan (IPP), monthly late charges will be assessed. This late fee is 10% of their past due balance, with a maximum monthly late fee of $25. Also, all balances must be paid in full before a student can register for additional course work. This applies to registering for the next semester or to adding more courses for the same semester for which you are delinquent.
Q. Is it possible to make an overpayment?
A. Yes
If a student has sent in a payment that is more than what the student owes, a refund will be issued for the overpayment. If you are making a payment for charges that are not yet reflected on your account, you should contact us to inform us of your intention. Normally, a refund will be issued within about 21 days of your overpayment, unless we have some indication that you might be paying for unassessed or future charges.
Q. How does the University determine the tuition rate that appears on my bill?
A.Full-time students (undergraduates taking at least 12 hours or more and graduate students taking 9 hours or more per semester) will pay the full-time rate listed in the schedule of fees. Part-time students (undergraduates taking fewer than 12 hours and graduates taking fewer than 9 hours per semester) will pay the part-time rate times the number of hours scheduled. Additionally, residency is determined by either the Admissions Office for Undergraduates and the Graduate School for Graduate Students. Your residency classification was provided to you in your admission letter if you are unsure of how you are classified. Additionally, there are certain online programs that have tuition rates that differ from the standard rates. A complete listing of tuition and other important charges can be found on EKU’s Student Financial Services website.
Q. Who do I contact if I am interested in Family Housing?
A. If you wish to speak to someone about Family Housing you may contact the office at (859) 622-1520.
Q. Can I still have a balance due once I have received a refund check?
A. Yes
If you are receiving Title IV Financial Aid Funds (Federal Loans or Grants) and you have NOT signed a Title IV Authorization Form, it is possible to receive a refund and still owe money to EKU.
Without this signed form, your Title IV Financial Aid Funds will only cover institutional charges. A list of some non-institutional charges is as follows: book charges, parking permit fee, parking tickets, late fees and the IPP service fee. This form can now be signed electronically via EKU Direct by following these steps:
- Go to online web page at www.online.eku.edu.
- Login to Secure Area using the student's ID and PIN
- Click on Student Services & Financial Aid
- Click on Student Financial Services
- Click on Title IV Authorization
- Click Submit to give your electronic signature to the document
Also, after July 1, 2008, Title IV Regulations change. This change will no longer permit Title IV financial aid to pay prior year charges.
Q. Are there ATM machines on campus?
A. Yes, there are two ATM machines located on campus on the Case Hall side of the Keen Johnson Building. Both ATM machines are part of the MAC and PLUS SYSTEM banking networks.
Q. After my Financial Aid comes in, how long until I receive a refund check?
A. Should the student have a negative balance after his/her Financial Aid is applied to the account, a refund will be generated for the student. Title IV regulations state that in most cases refunds should be processed for students within 14 days of being applied to the student’s university account. The exceptions to that are when financial aid is applied prior to the start of classes for that term. In those instances it is 14 days after the first class. In most cases, students at EKU receive their refund checks faster that this time frame.
Q. Where do I go to complete my entrance/exit loan counseling, sign my promissory note or get my Dept. of Education PIN number?
A. Links to where you need to go for each of these can be found at sfs.eku.edu. |
